Konsus FAQ

Category: Security

How does Konsus ensure security and confidentiality?

Konsus adheres to the most recognized international security standards, and we are very concerned with safeguarding all customer information.

All data sent via Konsus.com is encrypted using 256-bit secure socket layer technology (SSL), and account passwords are hashed and salted using Bcrypt. We protect customer files with centralized security controls and administration of access rights by using Box for file storage and transfer. Box is an ISO 27001, SAS70 Type II, and Safe Harbor certified provider of online file storage and transfer services.

All Konsus personnel are background checked, and all our freelancers sign NDAs and go through confidentiality training.

Konsus has integrated with Braintree Payments, a PayPal subsidiary and a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read a customer’s credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Please see our Privacy Policy for further information.

Last updated 10 November 2016

Why do I need to log in to make an order with Konsus?

Can I get an invoice rather than paying with credit card or PayPal? We currently provide the option of invoicing via email only to our enterprise customers. All other customers need to add their credit card or PayPal details to their Konsus.com account before receiving any project files.

Konsus has integrated with Braintree Payments (a PayPal subsidiary), a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read the credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Last updated 10 November 2016

I am not able to log in. What should I do?

The most common reason is that you need to reset your password, even though you have never logged in previously. This is because we have reserved the emails of our existing customers as usernames to protect your security, and you simply need to set your password by clicking “Forgot your password?”

Another reason may be that you are using an unsupported browser or an outdated browser version that does not meet the necessary security requirements. We advise you to use an up-to-date version of Google Chrome, Safari, Internet Explorer or Mozilla Firefox.

Last updated 10 November 2016

How do I send my files to Konsus?

Files can be securely uploaded by using the Project Wizard when starting a project, or they can be sent via chat or email. We take great care to provide secure file handling with our partner Box.com, our certified cloud storage provider.

Last updated 30 September 2016



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