Konsus FAQ

Category: Projects

What happens if I’m not satisfied with the work?

Customer satisfaction and quality are the most important values at Konsus. If there has been any miscommunication during your project, or any other factor that adversely affected your experience with us, please contact us and we’ll get in touch with you as soon as we can. We highly appreciate customer feedback and always welcome input on how we can improve!

Last updated 29 June 2017

How does Konsus ensure top quality work?

In Konsus, we have dedicated project managers to help you with projects from beginning to end. Their role includes project scoping, managing feedback and input, quality control, ensuring consistency from project to project, and ensuring that your requirements and preferences are met within the desired budget and timeline. Each Project Manager has years of experience and in-depth expertise within all of the services we offer.

Everyone working at Konsus has at least three and up to 30 years of experience in their field of expertise, whether graphic design, PowerPoint, web design, research, data entry or content writing. We only hire the top 1% of applicants through a rigorous testing and review process, and everyone goes through comprehensive onboarding and training before starting to work. In addition, we continuously monitor individual performance, both through a wide range of data-driven analysis and hands-on involvement to ensure consistent quality.

Last updated 29 June 2017

Why do I need to log in to make an order with Konsus?

Can I get an invoice rather than paying with credit card or PayPal? We currently provide the option of invoicing via email only to our enterprise customers. All other customers need to add their credit card or PayPal details to their Konsus.com account before receiving any project files.

Konsus has integrated with Braintree Payments (a PayPal subsidiary), a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read the credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Last updated 10 November 2016

Why do I need to add a payment method before starting a project?

We trust our customers. Therefore, to make it as frictionless as possible to get a project started, we begin work as soon as an order is received. In order to invoice only after project completion without any up-front payment, we require that a payment method is added before we can start working on the project.

Adding your credit card or PayPal details allows automatic payment after project completion so that you do not have to manually pay an invoice. You still get a receipt via email.

Log in to your account on Konsus.com, go to Billing and click “Add” next to Payment methods to provide your credit card or PayPal details.

Konsus has integrated with Braintree Payments (a PayPal subsidiary), a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read the credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Last updated 10 November 2016

How do I use Konsus together with my colleagues?

The most efficient way to use Konsus together with your colleagues is by adding team members to your Konsus.com account. Simply log in, go to Members, and click “Add Team Member”. Added members will receive an invitation via email to create an account on Konsus.com, and will show up within Members as they complete the registration. Your team will then share the same payment methods and company details, which will significantly increase your productivity and simplify cooperation.

Last updated 10 November 2016

Can Konsus start and complete projects on very short notice?

Yes. For our standard services we can typically get started in 30 minutes or less. For complicated or custom projects we might use a bit longer to put together the optimal team for your project.

Last updated 30 September 2016

How does Konsus handle changes of scope and requirements during the project?

If there are material changes to scope of work during the project, we discuss and adjust the project plan and quoted hours accordingly in collaboration with you. We do our best to provide an estimate with the information we have available, and always let you know up front if details come to light that can affect the quoted number of hours. We always make sure we have your approval to proceed if changes in project scope require additional hours of work.

Quite commonly, clients wish to increase the project scope or add additional features as they see the project develop. We understand this, and will always try to facilitate any changes or additions to the project during the process.

Last updated 30 September 2016

Can I get several projects done at the same time?

Yes. We can work on tens of projects for you at the same time.

If you require 500+ hours of work per month, we suggest that you inquire about our Konsus Dedicated Team solution, where we will hand pick and train a dedicated team that knows the ins and outs of your organization and is always available for instant support. Typically, this is relevant for companies with recurring tasks or larger or ongoing projects that last for several months.

Last updated 30 September 2016

Can I talk directly to the specialist?

Our project managers are highly skilled professionals with several years of relevant education and experience. They have done hundreds of projects with our specialists. It is most often much more efficient to communicate with the project manager, who will then coordinate with the specialists and manage the team, so you don’t have to.

There are, however, situations where it is convenient that everyone on the team gets together on a call or video conference, so feel free to ask and we will facilitate.

Sometimes our customers wish to offer our specialists permanent employment. We strongly encourage this, as we are 100% committed to the long-term careers of our freelancers. Please let us know if this is your intention, and we will help facilitate.

Last updated 30 September 2016

How do I send my files to Konsus?

Files can be securely uploaded by using the Project Wizard when starting a project, or they can be sent via chat or email. We take great care to provide secure file handling with our partner Box.com, our certified cloud storage provider.

Last updated 30 September 2016

How does Konsus work?

Doing a project using Konsus is simple by design. After you send us your requirements and files, using our Project Wizard or email, staffing is started automatically and one of our project managers will reply shortly. We carefully staff the optimal team based on skills, experience and availability, and start immediately once you approve the estimate.

Depending on product and project scope, as well as your preferences with regard to involvement, we can provide drafts, samples and alternatives during the project for your review and input. Taking into account your feedback, we complete the project as quickly as possible. All work is quality controlled by the project manager.

We invoice you after the project is completed; no up-front payment is required. We have no fees or hidden costs, and we invoice only the number of hours used, even when it’s lower than what we quoted. You can pay with credit card or PayPal, which has to be added to your account on Konsus.com before we can start the project.

Last updated 30 September 2016

Can I see examples of Konsus' work?

You can find case examples of our work on each of our Services pages. You can also take a look at this presentation with some additional selected case examples and customer stories.

Last updated 30 September 2016

Can Konsus integrate with customers’ teams or set up a dedicated freelancer team on a long-term basis?

Yes, absolutely. This is the most effective way of using Konsus.

We have several ways of integrating with our clients, such as mutual communication channels, regular calls and video conferences, shared project management tools and more. Reach out if you have any questions regarding this; we have great experience with hand picking, training and running integrated Dedicated Teams. We have team members across almost all time zones globally, so we can set up a 24/7 available and elastic workforce tailor-made for your needs.

Last updated 30 September 2016



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