Konsus FAQ

Category: Payment

How does Konsus ensure security and confidentiality?

Konsus adheres to the most recognized international security standards, and we are very concerned with safeguarding all customer information.

All data sent via Konsus.com is encrypted using 256-bit secure socket layer technology (SSL), and account passwords are hashed and salted using Bcrypt. We protect customer files with centralized security controls and administration of access rights by using Box for file storage and transfer. Box is an ISO 27001, SAS70 Type II, and Safe Harbor certified provider of online file storage and transfer services.

All Konsus personnel are background checked, and all our freelancers sign NDAs and go through confidentiality training.

Konsus has integrated with Braintree Payments, a PayPal subsidiary and a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read a customer’s credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Please see our Privacy Policy for further information.

Last updated 10 November 2016

Can I get an invoice rather than paying with credit card or PayPal?

We currently only provide the option of invoicing via email to our enterprise customers. All other customers need to add their credit card or PayPal details to their Konsus.com account before receiving any project files.

Konsus has integrated with Braintree Payments (a PayPal subsidiary), a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read the credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Last updated 10 November 2016

Why do I need to add a payment method before starting a project?

We trust our customers. Therefore, to make it as frictionless as possible to get a project started, we begin work as soon as an order is received. In order to invoice only after project completion without any up-front payment, we require that a payment method is added before we can start working on the project.

Adding your credit card or PayPal details allows automatic payment after project completion so that you do not have to manually pay an invoice. You still get a receipt via email.

Log in to your account on Konsus.com, go to Billing and click “Add” next to Payment methods to provide your credit card or PayPal details.

Konsus has integrated with Braintree Payments (a PayPal subsidiary), a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read the credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Last updated 10 November 2016

I am not able to add a payment method, what should I do?

The most common reason is that you are using an unsupported browser or an outdated browser version that does not meet the necessary security requirements. We advise you to use an up-to-date version of Google Chrome, Safari, Internet Explorer or Mozilla Firefox.

Konsus has integrated with Braintree Payments (a PayPal subsidiary), a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read the credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Last updated 10 November 2016

How does Konsus work?

Doing a project using Konsus is simple by design. After you send us your requirements and files, using our Project Wizard or email, staffing is started automatically and one of our project managers will reply shortly. We carefully staff the optimal team based on skills, experience and availability, and start immediately once you approve the estimate.

Depending on product and project scope, as well as your preferences with regard to involvement, we can provide drafts, samples and alternatives during the project for your review and input. Taking into account your feedback, we complete the project as quickly as possible. All work is quality controlled by the project manager.

We invoice you after the project is completed; no up-front payment is required. We have no fees or hidden costs, and we invoice only the number of hours used, even when it’s lower than what we quoted. You can pay with credit card or PayPal, which has to be added to your account on Konsus.com before we can start the project.

Last updated 30 September 2016

When and where do I receive my invoice?

We invoice projects a few days after completion.

You can pay with credit card or PayPal; log in to your account on Konsus.com, go to Billing Settings, then Payment Methods, and click “Add Payment Method” to provide your payment details. You will then be automatically charged at the invoicing date, and you receive a receipt via email.

Last updated 30 September 2016

How and when do I pay?

You can pay with credit card or PayPal; log in to your account on Konsus.com, go to Billing Settings, then Payment Methods and click “Add Payment Method” to provide your payment details.

We have no upfront fees or required pre-payments; we invoice projects a few days after completion. You will be automatically charged at invoice date, and you receive a receipt via email.

Konsus has integrated with Braintree Payments (a PayPal subsidiary), a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card and PayPal information. This means that Konsus is not able to access or read the credit card or PayPal details. Please see www.braintreepayments.com for further information about Braintree.

Last updated 19 September 2016

How much does Konsus cost?

To work with a team consisting of a Konsus project manager and our top-rated freelance specialists, pricing ranges from $19/hr. to $39/hr., depending on the type of project. Read more about our pricing here.

We ensure that the number of hours is kept as low as possible, and we invoice only the number of hours used, even when it’s lower than what we quoted. Based on thousands of projects, we have created clear guidelines for how long time a specific task should take.

We also enable our freelancers with the best-in-class tools, processes and training to make sure the process is as efficient as possible, while maintaining the highest professional quality standards at a quarter of the price of Western European and US agencies.

Last updated 19 September 2016



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